January 30, 2020 3:35 a.m.
The Office of Community Care at the Roseburg VA Health Care System will take control of care coordination for enrolled veterans on Monday.
A VA release said that currently TriWest Health Alliance, a third-party administrator of the Patient Centered Community Care contract for the Roseburg VA handles all care coordination for locally enrolled veterans. Under the MISSION Act of 2018, the OCC will take control of this role, according to Rocky Phillips, the local OCC director.
Phillips said he hopes the change will streamline care when local veterans access services in the community. He said in order to modernize the referral and claims processing, the Roseburg VA will be transitioning from the Fee Basis Claims System to a new Health Share Referral Manager system at the same time as it assumes care coordination claims.
Phillips said after the Roseburg VA assumes full care coordination, veterans should expect more hands-on involvement from care coordinators. He said “with OCC resuming the care coordination responsibilities, we will greatly improve our veterans experience by removing the third party from the referral process, and by preventing unnecessary delays due to contractual requirements or other limitations”. He said OCC will be able to work with all the community providers to ensure the VA will find the best possible solutions for referring veterans to them.
To reach the Office of Community Care in Roseburg, call 440-1000-extension 40320. To learn more about the MISSION Act go to https://missionact.va.gov